SERVICE POLICIES

SERVICE POLICIES


SERVICE DESCRIPTION

IQOVE displays consumer products such as sportswear, among others, and related services such as product shipping on its website. These are made available for general consumer information and serve as a reference for purchase and service provision.

For the purchase of products and provision of services, consumers from the United States, Canada, Mexico, Chile, Brazil, Argentina, Peru, Colombia, and Spain must be fully identified and follow the procedure below:

  1. Product Selection: Once a product is selected, the consumer can view its characteristics through photos and the total price (including applicable taxes and shipping fees).

  2. Account Information: The consumer must provide accurate personal information, including full name and complete delivery address, among other details.

  3. Delivery Address: The delivery address must be precise and secure (such as a home or office) to ensure successful delivery.

  4. Product Validation: A summary of the selected product(s) will be presented to the consumer for review and confirmation.

  5. Shopping Cart: Adding a product to the shopping cart expresses the consumer’s intent to purchase. IQOVE reserves the right to limit quantities for purchase based on availability.

  6. Price and Payment: The total payable amount, including applicable taxes, customs duties (where applicable), and shipping fees based on the destination country, will be displayed before payment.

  7. Payment Methods: Consumers can choose from secure payment options, including credit or debit cards and bank transfers, processed securely via EPayco or other payment gateways compliant with international standards.

  8. Order Confirmation: A detailed summary of the order will be sent to the consumer’s email address upon completion of the transaction.

  9. Invoicing: An electronic invoice or receipt with transaction details will be issued and provided to the customer according to local tax regulations.

PRODUCT DESCRIPTION

Products displayed on IQOVE’s website include general and photographic descriptions. These descriptions comply with applicable international e-commerce standards but may vary based on the device or screen used by the consumer.

  • SIZES: Consumers acknowledge that product sizing may vary from standard sizes in their country due to manufacturer-specific molds. It is the consumer’s responsibility to carefully review size information on the website and request assistance if needed via IQOVE’s customer service channels.

  • COLORS: IQOVE strives to present product colors as accurately as possible. However, due to differences in lighting, screen calibration, and display technologies, actual colors may vary. IQOVE does not guarantee exact color matches.

  • INVENTORY AVAILABILITY: Consumers understand that products selected online may become out of stock before payment confirmation by the financial institution. IQOVE reserves the right to cancel such transactions and refund payments without further liability or compensation claims from the customer.


ADDITIONAL NOTES FOR INTERNATIONAL SHIPPING

  • Shipping costs vary depending on the destination country and will be shown during checkout.

  • Delivery times may be affected by customs processing and import regulations in each country, potentially causing delays beyond estimated delivery dates.

  • IQOVE is not responsible for customs duties, taxes, or fees imposed by the destination country; these costs are the responsibility of the consumer unless otherwise stated.

  • Consumers should ensure that their delivery address complies with local postal and customs requirements to avoid delays or return of the shipment.